Privacy Policy

1. Introduction

Sila Tech Company Limited ("Sila Tech", "we", "us", "our") is committed to the responsible handling of personal data. This Privacy Policy explains what personal data we collect when you visit our website or engage with our services, how we use it, and what rights you have in relation to it.

This policy applies to data collected via our website at silatech.world and in the course of providing our services, which include technical assessments, AI integration builds and maintenance support for businesses in Thailand.

For questions about this policy or to exercise your data rights, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

• Contact data: Name, email address, phone number — collected when you complete our contact form or enquire about services.
• Communication data: The content of messages sent through our contact form or by email.
• Technical data: IP address, browser type, pages visited, time of visit — collected automatically via website analytics tools.
• Cookie data: As described in our Cookie Policy, certain cookies may be placed depending on your consent preferences.

We collect this data through direct submission (contact forms), automated means (analytics tools) and in the course of service delivery (project communications).

3. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process personal data on the following bases:

• Consent: When you submit our contact form, you consent to us using your data to respond to your enquiry. Optional cookies require separate consent.
• Contractual necessity: When we deliver services to you, processing is necessary to perform our obligations.
• Legitimate interests: We may process data for fraud prevention, security, and improving our services, where these interests are not overridden by your rights.
• Legal obligation: Where required by Thai law or competent regulatory authority.

4. How We Use Your Data

• To respond to service enquiries and provide quotations
• To deliver contracted services and manage client projects
• To send service-related communications (invoices, project updates)
• To analyse website usage for improvement purposes
• To comply with legal and regulatory requirements in Thailand

We do not sell personal data to third parties. We do not send marketing communications without your explicit opt-in.

5. Data Sharing

We share data with the following categories of third parties where necessary:

• Service delivery: Cloud storage and project management tools used to deliver our services (subject to appropriate data processing agreements).
• Analytics: Website analytics providers (if analytics cookies are accepted). These providers are instructed not to use your data for their own purposes.
• Legal compliance: Competent Thai authorities where required by law.

Where data is transferred outside Thailand, we ensure appropriate safeguards are in place consistent with PDPA requirements.

6. Data Retention

• Enquiry data: Retained for 12 months from last contact, unless a service contract is entered into.
• Client project data: Retained for the duration of the contract and 3 years thereafter for legal and dispute resolution purposes.
• Analytics data: Aggregated and retained for up to 26 months. Individual session data is not retained after aggregation.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These include:

• Encrypted data transmission (HTTPS) on our website
• Access controls limiting data access to personnel with a specific need
• Regular review of data handling practices
• Notification procedures for data breaches in accordance with PDPA requirements

8. Cookies

We use cookies on our website for essential functionality and, with your consent, for analytics purposes. For full details of cookies used and how to manage preferences, see our Cookie Policy.

9. Your Rights Under PDPA

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: Request confirmation of whether we hold your data and obtain a copy.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your data in certain circumstances.
• Right to restrict processing: Request that we limit processing of your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing personal data.

11. Children's Privacy

Our services are directed at businesses and professionals aged 18 and above. We do not knowingly collect data from persons under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable law. Significant changes will be communicated via the website. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact for Data Enquiries

Data controller: Sila Tech Company Limited
Address: 47 Phetchaburi Road, Ratchathewi, Bangkok 10400, Thailand
Email: [email protected]
Phone: +66 2 653 4719