What Clients Say After the Work is Done
Feedback from businesses in Bangkok and Thailand that have used our assessment, integration and maintenance services.
← Back to HomeClient Experiences
Wanchai Charoenwong
Operations Manager, Silom, Bangkok
"We started with the Bedrock Review because we were not sure which of our systems would benefit from an AI connection. The written report was genuinely useful — it laid out three options with honest effort estimates and noted one path that would have been complicated to maintain. We did not feel pushed toward any particular choice."
May 2026 — Bedrock Review
Nantawan Phomthong
CEO, SME logistics firm, Lat Phrao
"Pongsakorn handled our integration build and was thorough. He found an issue with one of our API token setups about three weeks in and flagged it before it caused problems. The timeline slipped by four days because of that, which he told us about straightaway. We would rather have that than be surprised at handover."
April 2026 — Solid Integration
Somkid Thanawat
IT Director, professional services, Asoke
"We are now in our second year on the Maintenance Service. The quarterly reviews are more substantive than I expected — we look at actual performance data and the engineer comes prepared with notes on any upstream changes that happened in the previous quarter. It has caught two API deprecations before they caused disruption."
May 2026 — Maintenance Service
Arunee Prachaya
Head of Admin, import company, Pratunam
"The handover documentation was what I was most impressed by. Our previous vendor handed over a folder of files with no explanation. Sila Tech gave us a document that explained architecture choices, where credentials are stored, what the error logs mean and how to restart things if needed. My team referenced it multiple times in the first month."
March 2026 — Solid Integration
Theerachai Kanchanaburi
Co-founder, consulting firm, Phaya Thai
"I asked about extending our integration to cover a second process during a quarterly review. The engineer's response was that it was feasible but that our team probably needed another two months of operating the first integration before adding complexity. That was not the answer I wanted, but I think it was the right one. It was extended three months later with no issues."
April 2026 — Maintenance Service
Monthira Srisombat
Operations Lead, healthcare admin, Nonthaburi
"We had specific data handling requirements because of the nature of our work. Sila Tech raised the NDA and data agreement topics before we did, which was reassuring. The Bedrock Review report included a section on data flow and where personal data would and would not be processed. That level of care was not something we expected from a small firm."
May 2026 — Bedrock Review
Detailed Client Journeys
Document Processing Integration — Regional Consultancy
Bangkok · Professional Services · May 2026
Challenge
The team was manually processing around 200 client documents per week, extracting key data fields and entering them into their CRM. The process took approximately 12 hours per week and had a consistent error rate of around 6–8%.
Solution
Following a Bedrock Review, Sila Tech built a Solid Integration connecting a document AI service to their CRM via a processing pipeline. The integration handles extraction and validation, flags uncertain results for human review, and logs all operations.
Result
Processing time reduced to around 2 hours of review per week. Error rate on AI-processed documents is below 2%. The pipeline has been running for six months without unplanned downtime.
"The report made it easy to explain to our director why this was worth doing. After six months on the Maintenance Service, I can say the integration has been as steady as they described it would be."
Customer Communication Layer — Logistics SME
Nonthaburi · Logistics · April 2026
Challenge
Customer service staff spent a significant portion of each day answering status queries that could be answered from the existing tracking system. Response times were inconsistent and the workload was affecting staff capacity for more complex queries.
Solution
Sila Tech conducted a Bedrock Review across the tracking system and communication tools, then built an integration connecting a language AI service to the tracking system. The integration drafts status responses which are reviewed and sent by staff.
Result
Routine status query handling time fell by approximately 65%. Staff review of AI drafts takes under 30 seconds per query. The team is now handling 40% more queries per day with the same headcount.
"Siriya's assessment was clear about what would and would not work. The integration does exactly what they said it would. No surprises, which in my experience is not common with technology projects."
Reach the Team
Phone
+66 2 653 4719Address
47 Phetchaburi Road, Ratchathewi
Bangkok 10400, Thailand
Hours
Mon–Fri: 9:00–18:00
Sat: 10:00–14:00 (by appointment)
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On-Time Delivery
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